Terms and Conditions

Standard Terms & Conditions for Dog Grooming Services

General Agreement

• Clients must sign a grooming agreement before services are rendered.
• By signing, clients confirm their pet is in good health and fit for grooming.

Vaccination Requirements

• Pets must be current on Rabies, Distemper, and Parvo vaccinations.
• Bordetella and Canine Influenza are recommended but not always required.
• Proof of vaccination must be provided prior to the appointment.

Aggressive or Anxious Pets

• Owners must disclose any history of biting or aggression.
• Muzzles may be used if necessary for safety.
• Groomers reserve the right to refuse or stop services if a pet becomes unmanageable.
• Additional handling fees may apply for aggressive behavior.

Health & Medical Concerns

• Grooming can be stressful, especially for senior or ill pets.
• Groomers may modify services to prioritize comfort and safety.
• In emergencies, groomers may seek veterinary care at the owner's expense.

Mat Removal Policy

• Severely matted coats may require shaving.
• Risks include skin irritation, nicks, or abrasions.
• Extra charges apply for dematting services.
• Regular grooming is encouraged to prevent matting.

Grooming Safety

• Sharp tools are used; while caution is taken, minor injuries can happen. 
• Pets must be left alone with the groomer to ensure a smooth process. 
• Clients are not allowed to assist unless asked.

Appointment Timing

• Grooming sessions typically take 3–5 hours.
• Delays may occur due to behavior or coat condition.
• Clients should communicate any time constraints in advance.

Payment & Liability

• Full payment is due at the time of service.
• Clients assume responsibility for their pet’s behavior and health.
• Groomers are not liable for pre-existing conditions or post-grooming reactions.

Cancellations 

• We follow the Plymouth Community school closures as they pertain to inclement weather. We try to work as long as conditions are not dangerous. If you are unsure whether we're open during inclement weather, please call us to confirm. 
• Cancellation and rescheduling of an appointment, by the client, requires a minimum of 24 to 48 hours' notice to waive the possible charge of a groom fee.
• In the event of inclement weather, a family emergency or any other uncontrollable circumstance, management reserves the right to waive the fee.
• We reserve the right to cancel or reschedule a groom if we feel the need to do so. Example: If a groomer has taken ill or has an emergency and must leave. Every effort will be made to reschedule at a time convenient for both the client and the groomer. 

No-Shows 

• It is considered a "no-show" when the client does not arrive at the scheduled appointment time and does not contact The Polished Paw, llc, to cancel or reschedule. 
• We reserve the right to charge a $25.00 grooming fee due to the loss of revenue caused by a "no-show / no-call". Please make every effort to call and cancel or reschedule, when possible, to avoid such situations.
• We reserve the right to refuse service to any pet or client for any reason.

Kind Regards,

The Polished Paw, LLC & Staff